| 引用本文: | 陈戈,梁秀敏,谢晋.基于实例推理(CBR)在客户关系管理(CRM)中的应用(J/M/D/N,J:杂志，M：书，D：论文，N：报纸).期刊名称,2007，（6）： |
| CHEN X. Adap tive slidingmode contr ol for discrete2ti me multi2inputmulti2 out put systems[ J ]. Aut omatica, 2006, 42(6): 4272-435 |
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| 摘要: |
| 提出了将基于实例推理技术应用到客户关系管理中,介绍了客户关系管理中实例的表达、检索、修改、存储等4个环节的实现方式和关键技术,得到一种适用于企业客户关系实例足够丰富的情况下,高效实现客户关系管理的方法。 |
| 关键词: 基于实例推理,客户关系管理,实例 |
| DOI： |
| 分类号:F274 |
| 基金项目: |
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| The Application of Case Based Reasoning (CBR) in the Customer Relation Management (CRM) |
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CHEN Ge~
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| Abstract: |
| This paper puts forward the application of Case Based Reasoning in the Customer Relation Man- agement,introduces key technology and implementing methods of the four links in the case of customer re- lation management:case expression,case search,case revam |
| Key words: case based reasoning,customer relation management,case |
