| 摘要: |
| 不确定性是当前工作任务最为突出的特征,也是影响员工工作心理状态的重要因素之一。 根
据工作要求-资源模型,选择工作繁荣、工作倦怠两种相反的工作心理状态作为结果变量,挑战性-阻碍
性压力作为中介变量,研究任务不确定性对员工工作心理状态的影响。 研究发现:任务不确定性对员工
工作心理状态存在双刃效应,任务不确定性直接提升了工作繁荣感,同时,又通过阻碍性压力的遮掩效应
和中介效应间接降低了工作繁荣感、加重了工作倦怠感。 而进一步的研究则发现任务不确定的正面效应
是任务的变化性大带来的,负面效应是任务的可分析性低造成的。 这一研究结论为管理实践中妥善应对
任务不确定提供了指导。 |
| 关键词: 任务不确定性 挑战性压力 阻碍性压力 工作繁荣 工作倦怠 |
| DOI： |
| 分类号: |
| 基金项目: |
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| Study on the Double-edged Effect of Task Uncertainty onMental State of Work |
|
YAN Rui-li, HE Jian-hua1,2
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1. School of Economics and Management, Anhui Normal University, Wuhu 241000, Anhui, China;2. School of Management, University of Science and Technology of China, Hefei 230026, China
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| Abstract: |
| Uncertainty is the most prominent feature of current work tasks, and also one of the important
factors affecting employees’ work mental state. According to the Job Demand-Resource model, two opposite
psychological states of thriving at work and job burnout were selected as the outcome variable, and challenge_x005fhindrance stress was used as the mediating variable to study the effect of task uncertainty on employees’ work
mental state. The study found that task uncertainty has a double-edged effect on employees’ work mental state.
Task uncertainty directly boots thriving at work, and indirectly reduces thriving at work and aggravates job burnout through the masking effect and intermediary effect of hindrance stress. Further studies have found that the
positive effects of task uncertainty are caused by the large variability of the task, and the negative effects are
caused by the low analyzability of the task. This conclusion provides guidance for management practice to cope
with task uncertainty properly. |
| Key words: task uncertainty challenging stress hindrance stress thriving at work job burnout |
