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| 摘要: |
| 服务语言的表达比日常的交际语言表达具有更突出的控制性特征.服务语言控制表达的效果主要取决于从业人员对工作角色关系的理解、对工作情绪的自我控制、对言语技巧的掌握、对语言环境的审察辨识这几个重要因素. |
| 关键词: 服务语言 表达 自我控制 |
| DOI： |
| 分类号:H08; |
| 基金项目: |
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| Controlled expression of service languages |
|
谭永康' target='_blank'>TAN Yong-kang
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| Abstract: |
| The expression of service languages has more controlled characteristics than that of daily communication languages.The effect of controlled expression of service languages depends on several important factors such as role-understanding by employees,self-c |
| Key words: service language,expression,self-control |
