| 摘要: |
| 心理契约是影响酒店员工满意度的重要因素。以心理契约理论为基础，从酒店员工角度出发，构建影响酒店员工工作满意度的结构模型，并以澳门酒店业外地劳工为研究对象，通过实证研究分析酒店员工工作满意的心理契约维度;结果发现：发展型心理契约、现实型心理契约是影响酒店员工工作满意度的主要维度;最后提出提高酒店员工工作满意度的建议,希望能够为酒店研究提高其员工工作满意度和忠诚度提供新的视角，为澳门酒店业管理外地劳工提供参考借鉴。 |
| 关键词: 酒店 心理契约 工作满意度 外地劳工 澳门 |
| DOI： |
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| Research on the Hotel Employees’ Job Satisfaction based on the Psychological Contract |
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ZHANG Yi1, KE Bin bin2, JIANG Wei wei1, SUXin wei3
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| Abstract: |
| The psychological contract is an important factor that affects hotel employees’ job satisfaction. Based on the Psychological Contract Theory, the structure and model which influence hotel employees’ job satisfaction is constructed. Choosing the hotel employee who were non local employees in Macau as the research object, psychological contract dimension of hotel employees’ job satisfaction is analyzed through empirical study. The results show that development oriented psychological contract and reality oriented psychological contract are main dimensions affecting employees’ satisfaction. Suggestion to promote employees’ job satisfaction is proposed, which is expected to provide new perspective for hotel industry to promote employees’ satisfaction and loyalty, and is reference for manage non local employees to Macao hotel industry. |
| Key words: Hotel psychological contract job satisfaction non local employees Macau |
