社交商务平台用户在线购买行为组态研究——基于AISAS模型和扎根理论的fsQCA分析
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A Configurational Study of Users’ Online Purchase Behavior on Social Commerce Platforms: An fsQCA Analysis Based on the AISAS Model and Grounded Theory
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    摘要:

    AISAS模型的5个关键环节(注意、兴趣、搜索、行动、分享),通过扎根理论识别出决定社交商务平台用户在线购买行为的7个前因变量——在线广告效果、在线评论刺激、推荐引擎、平台形象、感知风险、社交分享和社会支持,采用包含42个题项的测量量表进行问卷调查,对363份问卷的fsQCA分析发现:所有前因条件均不能单独构成高在线购买行为和低在线购买行为的必要条件,提高在线广告效果和强化社会支持对高在线购买行为具有较为普适的作用,而在线广告效果较差和推荐引擎较弱则是产生低在线购买行为的重要条件;导致高在线购买行为的5条组态路径分别对应冲动型、浏览型、依附型、自主型、稳定型5种消费模式,导致低在线购买行为的3条组态路径可归纳为独立型和谨慎型2种消费模式。因此,平台运营者应重视在线广告、推荐引擎和社会支持的协同作用,改善平台形象和社交分享以巩固用户信任,并应制定个性化策略以满足不同用户的差异化需求,有效助力社会消费的增量提质。

    Abstract:

    With the rapid iteration of mobile internet technologies and the continuous development of social media ecosystems, social commerce has emerged as the fastest-growing sub-sector in the global e-commerce domain. However, against the backdrop of fragmented user attention and intensifying platform competition, how to effectively enhance users’ online purchase conversion rates remains a shared challenge for both academia and industry. Existing research predominantly employs single-factor analyses based on traditional technology acceptance models or the theory of planned behavior, lacking systematic exploration of multi-factor synergistic effects. This study, based on the AISAS (Attention-Interest-Search-Action-Share) consumer behavior model, integrates grounded theory and fuzzy-set qualitative comparative analysis (fsQCA) to reveal the multidimensional driving mechanisms of user purchase decisions in social commerce contexts and provide theoretical support for platform operation optimization. This research adopts a mixed-methods approach to construct its theoretical framework. First, grounded theory is applied to conduct in-depth interviews with 60 active users from representative platforms, including Douyin Mall, Xiaohongshu, and Pinduoduo, extracting core categories through three-stage coding. Subsequently, fsQCA is employed to perform configurational analysis on 363 valid questionnaires, exploring the synergistic effects of antecedent conditions. The study selects the AISAS model as its theoretical framework, particularly focusing on users’ complete behavioral chain from attention triggering to sharing diffusion. In terms of methodological innovation, it transcends the linear thinking of traditional regression analysis by adopting a set-theoretic perspective to deconstruct the multiple concurrent causal relationships in user decision-making. Through in-depth interviews with active users, this study first identifies seven core elements influencing user purchasing behavior: (1) online advertising effectiveness; (2) stimulating online reviews; (3) recommendation engines; (4) platform image; (5) perceived risk; (6) social sharing; and (7) social support. fsQCA analysis reveals five equivalent pathways leading to high online purchasing behavior: (1) Impulsive type: Core drivers include advertising effectiveness, recommendation engines, and social support; (2) Browsing type: Key drivers encompass online advertising effectiveness, recommendation engines, and social support; (3) Dependent type: Principal factors involve online advertising effectiveness, platform image, social sharing, and social support; (4) Autonomous type: Core determinants consist of platform image and social sharing; (5) Stable type: Fundamental drivers include online advertising effectiveness, platform image, and social support. Two equivalent pathways lead to non-high online purchasing behavior: (1) Independent type: Missing core conditions include online advertising effectiveness, recommendation engines, and social support; (2) Cautious type: Absent critical factors comprise online advertising effectiveness, recommendation engines, and platform image. Compared with existing literature, the marginal contributions of this paper are threefold: First, it pioneers the application of the AISAS model as the foundational theoretical framework for investigating online purchasing behaviors on social commerce platforms. Second, in factor identification, it combines semi-structured interviews with theoretically-oriented interviews, conducting a three-stage coding analysis based on grounded theory to explore determinants of user purchasing behavior. Third, in analyzing interactive effects, it adopts fsQCA to examine the synergistic effects of antecedents from a configurational perspective, revealing differentiated driving pathways and multiple concurrent causal characteristics underlying high/non-high purchasing behaviors. Therefore, this study not only extends theoretical research on the AISAS model, grounded theory, and fsQCA applications, but also provides practical insights for users and social commerce platform management.

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杨金龙,陈陇生,周冰芮.社交商务平台用户在线购买行为组态研究——基于AISAS模型和扎根理论的fsQCA分析[J].西部论坛,2025,35(3):32-46

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  • 在线发布日期: 2025-07-06