The service quality is the lifeline of the hotel. This text sketches the main problems of hotel service quality that exist in our country at present, and the author holds that the guests' satisfaction is the unique standard of the hotel service quality. On this basis, the cause of the problems of hotel service quality is analvzed and the corresponding measures to control the problems and to raise the Ievel of management are proposed in the paper. Based on this, the author proposes some corresponding ways to control the problems of hotel service quality and raise the Ievel of management in hotel.